Privacy Policy
Last updated: 2026.
This Privacy Policy explains how iCollab Healthcare (the “Clinic,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information, including your personal health information, across all of our locations and services — including in-person visits, telephone and virtual appointments, online forms, and our aesthetics services. By using our services or submitting any form on this website, you acknowledge and agree to the practices described here and in our Terms of Use.
1. Our commitment
iCollab Healthcare is committed to protecting the privacy of your personal information in accordance with applicable British Columbia and Canadian privacy legislation, including the Personal Information Protection Act (PIPA), and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA), and in line with the professional and confidentiality obligations of our physicians and staff.
2. Information we collect
We collect personal information necessary to provide care and operate our clinics, which may include: your name, date of birth, gender, contact details, home address, BC Services Card / Medical Services Plan (MSP) / Personal Health Number, emergency contact, the reason for your visit, your medical history and health information relevant to your care, and information you provide through our forms, by phone, by email, by text message, or via messaging platforms (such as WhatsApp) and social media.
3. How we use your information
- To provide, coordinate, and follow up on your medical, virtual, and aesthetic care
- To communicate with you about appointments, treatment, and care (including by phone, email, and text)
- To process billing and MSP claims, and to collect charges for services not covered by MSP
- To meet legal, regulatory, and professional obligations
- To operate, secure, and improve our clinics and services
4. Confidentiality
We maintain the confidentiality of your medical information in accordance with applicable laws and regulations. We may release your medical information to third parties as necessary for the provision of medical treatment or for billing purposes, and as otherwise required or permitted by law. You may have the right to access your medical information, subject to applicable law.
5. Electronic communications — consent and risks
You consent to communications through electronic means for personal health services and information, and you understand there may be inherent risks in using these forms of communication (including, but not limited to, telephone appointments, emails, text messages, web forms, and messaging applications), consistent with guidance from the Canadian Medical Protective Association (CMPA). Electronic communications can be intercepted, delayed, misdirected, or accessed by unauthorized persons. Forms on this site are intended for general requests and enquiries, and your information is kept confidential and handled in line with British Columbia's privacy legislation.
6. Sharing your information
We share personal health information only as needed for your care or as required or permitted by law. Some services (such as online booking and form delivery) are operated through third-party platforms that have their own terms and privacy practices. We do not sell your personal information.
7. Payment
Services rendered at the Clinic may be covered by the Medical Services Plan of British Columbia (MSP). Any charges not covered by MSP are your responsibility, and you agree to pay all charges for services rendered, including any co-payments, deductibles, or charges for services not covered by MSP.
8. Your rights
You may request access to your personal information, request a correction, or ask questions about how your information is handled by contacting the clinic. You may also withdraw consent to certain communications, subject to legal and clinical limitations.
9. Retention & security
We retain personal health information for the periods required by law and applicable professional standards, and we use reasonable administrative, physical, and technical safeguards to protect it.
10. Contact
For privacy questions or requests, contact us at [email protected] or call your clinic. We may update this Privacy Policy from time to time; the current version governs your use of our services.