Patient FAQ
Questions, answered
Everything from booking and walk-in to referrals and what to bring. Can't find your answer? Get in touch.
How do I book an appointment?+
You can book two ways: open our online booking portal to self-schedule, or use our request form and we'll call you back. You can also call your clinic directly.
Is the walk-in clinic by appointment?+
Yes — walk-in visits at both clinics run by appointment so we can manage flow and keep waits short.
Are you accepting new patients?+
Accepting new patients is at each physician's discretion, and waitlists are in place. Completing our new patient intake form is the best way for our team to follow up with you about current availability.
What should I bring to my first visit?+
Your BC Services Card and a list of current medications. Bring any relevant records or referrals too.
How do specialist referrals work?+
Several specialties are on-site, so your family doctor can often refer you to a colleague in the same building — less waiting, more continuity.
Which services are at which clinic?+
Family practice, walk-in care by appointment, and phone appointments are offered at both clinics. Specialty care is generally based out of Sullivan, with Sports Medicine and Dermatology at South Surrey — and with a referral from your family doctor, patients of either clinic can access services at both.
What are your hours?+
Sullivan is open Monday–Friday 9 AM–5 PM and Saturday 9 AM–2 PM, closed Sunday. South Surrey is open Monday–Friday 9 AM–5 PM, closed Saturday and Sunday.
Do you offer phone or virtual appointments?+
Yes — phone appointments are readily available at both clinics. Mention your preference when booking or calling.
What should I do in an emergency?+
Call 911 or go to your nearest emergency department. iCollab clinics are not equipped for emergency care.
If this is a medical emergency, call 911 or go to the nearest emergency department. iCollab clinics are not equipped for emergency care.